30-Day Return Policy

Return window: A return request must be submitted within 30 calendar days of delivery.

1. Eligible returns

The original purchaser may request a return within the return window. The device must be returned with the original invoice, serial-number label, supplied accessories, charger, mounts, manuals and packaging. All returned products are inspected before approval.

2. Returns that will not be accepted

• Any water, liquid, moisture or condensation damage.
• Any device that has been opened, tampered with, modified, disassembled or repaired by an unauthorised person.
• Impact, drop, crush, burn, heat, chemical, electrical or misuse damage.
• Missing, altered or unreadable serial numbers, security labels or identification marks.
• Missing essential accessories, charger, mounting parts or components supplied with the device.
• Damage caused by improper cleaning, sterilisation, storage, transport, charging or use contrary to the instructions.
• Products purchased from an unauthorised seller or without valid proof of purchase.
• Returns requested after the 30-day return window, except where an applicable warranty claim is accepted.

3. Condition and inspection

A return may be opened and evaluated only to the extent reasonably necessary to assess the device. Excessive wear, physical damage, contamination, unauthorised alteration or missing parts may result in rejection or a deduction reflecting loss in value.

4. Pre-order cancellation

A pre-order may be cancelled for a full refund any time before dispatch. Once dispatched, the standard 30-day return process applies.

5. How to request a return

Email order@dilatethepupil.com or WhatsApp +91 77449 38889 with the order number, invoice, serial number, reason for return and photographs of the device and packaging. Wait for return authorization and shipping instructions before sending the product.

6. Shipping and refunds

Unless the product is confirmed defective on arrival or supplied incorrectly, return shipping and transit risk remain with the purchaser. Approved refunds are issued to the original payment method after inspection, normally within 7–14 business days. Original delivery charges and non-refundable payment-processing charges may be excluded where permitted.

7. Rejected returns

If a return is rejected because of water damage, tampering, excluded damage, missing components or failure to meet these terms, the purchaser may be asked to pay return shipping or an applicable repair quotation before the device is sent back.

8. Mandatory rights

This policy does not limit any rights or remedies that cannot be excluded under applicable law.